An external audit recommended zero changes.
A CFO-commissioned external consulting review of the travel program concluded Balboa's services, pricing, and program management already delivered best-in-class value.
Executive SummaryA large enterprise client engaged external consulting firms, at the direction of the CFO, to identify savings opportunities across all business functions — including travel. The consultants arrived with predefined savings targets and a track record of recommending TMC changes at other corporations. After a full review, they recommended no change to the travel partnership.
The Challenge: Independent validation under pressure
The client sought an objective assessment of its travel management program to determine whether additional savings could be achieved through rebidding, renegotiating contracts, or changing providers. The review served as an independent validation of the existing program's effectiveness and efficiency.
How the Balboa Team Engaged
The account team worked closely with client stakeholders and actively participated in project meetings, reviews, and evaluation sessions. Senior Balboa executives joined negotiation discussions to provide detailed insight into the service model, pricing structure, and total cost of ownership.
- Demonstrated total cost of ownership against lower-headline pricing models.
- Walked consultants through service quality, global support, and program outcomes.
- Provided full transparency on fees, overrides, and savings methodology.
The Results
The consultants concluded that Balboa's flexible, customised program design represented a best-in-class solution within the current marketplace, and that the client was already achieving strong value through its existing partnership.
Independent consultants found no need to change providers.
No recommendation to rebid the program.
No pricing renegotiation deemed necessary.
Service levels validated as highly effective and cost-efficient.
