Job Opportunities
Thank you for your interest in Balboa Travel.
Balboa Travel recruits, hires and trains educated, motivated travel professionals who share in its profits as owners and who define its dedication and commitment to providing absolutely the finest, most personalized service possible. No other travel management firm can offer the same level of commitment to its employees as Balboa Travel.
We offer a great salary benefit package with 401K plan, travel industry benefits, friendly work environment. We maintain an extensive at-home program, so we are able to employ agents throughout the United States. There is always room at Balboa Travel for a good worker dedicated to excellence. If you are interested please submit your resume as a Microsoft Word email attachment to jobs5414@balboa.com
Join Us
Familiarity with installation/setup of Sabre, Amadeus and other travel agency applications a plus.
Global Account Manager
As a Balboa Global Account Manager, you will serve as the primary contact, provide customer service and build the business relationship between Balboa and a designated portfolio of domestic and global clients providing project management, strategic leadership and direction in order to retain, expand and develop the travel program within the assigned client portfolio. The client portfolio may include accounts with strategic and complex requirements. Involvement will include working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Duties include:
- Conduct regular reviews of each client's travel program to assess the maturity of the client's program and identify opportunities for improvement
- Develop and execute a travel management business plan by client detailing objectives, strategies and measurable goals
- Drive consistency and optimization of national, regional or global travel program
- Ensure consistent, efficient and cost effective delivery of Balboa and industry products and services to clients, identifying gaps and proactively resolving discrepancies, while aligning account management deliverables/time allocation to account management cost recovery
- Prepare and deliver presentations and other methods of education in order to modify client behavior to ensure travel management compliance
- Identify incremental business opportunities within existing client portfolio; promote Balboa products and services realizing increased value for client and revenue for Balboa
- Develop and maintain multi-level client relationships and provide excellent customer service and support for clients in various time zones, communicating by phone, email and in person as necessary
- Represent the clients within Balboa, communicating with the key departments of Balboa on matters of delivery required, as part of the client agreement
- Provide formal analysis, commentary and recommendations on client's travel
- Monitor and report on client specific KPI's and SLA’s at intervals determined by the Agreement and/or client if not defined
- Monitor and report on client profitability levels, and address profitability improvement where possible
- May work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
- Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
- Perform other duties as assigned
- Liaising with client on results of data analysis, trends and industry developments to identify cost-saving opportunities, assisting with vendor negotiations through proactive analysis of local
market and analysis of industry trends.
Qualifications
We are looking for energetic self-starter who exemplifies the following traits and skills:
- 5+ years’ experience in previous TMC Global Account Manager position and/or Front-line, Operational role with heavy client interaction.
- Outstanding written and verbal English communication skills. Highly developed presentation skills.
- Excellent critical thinking, negotiation and problem solving skills
- Demonstrated initiative. Strong attention to detail. Keen customer service orientation
- Ability to read and understand contracts and service agreements.
- Ability to monitor and report on profitability, budget and performance indicators.
- Ability to work effectively both independently and collegially
- Ability to provide support to customers in various time zones
- Good working knowledge of Microsoft Office products
- Exceptional team leader in coordinating internal team-member efforts
- Capability to travel and multi-task as needed
Working Hours: Exempt and expected to be available Monday-Friday, 8am – 5pm PT and any other time required to fulfill the duties of this position.
Reports To: Senior Vice President, Global Account Management
Senior Corporate/Govt. Travel Agent and Lead
Balboa Travel is currently reviewing candidates for Corporate, Government and Groups Agents. We are also recruiting for Team Leaders. The shifts for these positions are variable. Preferred candidates should have strong customer service and communication skills plus prior experience booking domestic and international travel. A minimum of five years prior experience as a corporate travel consultant is required, with knowledge of Sabre preferred. This virtual position is open to all locations within the United States with a requirement for a dedicated high speed internet provider, which is reimbursed by Balboa. Please submit your resume as a Microsoft Word email attachment.
Job Type: Full-time
Schedule: Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
- Signing bonus
Experience: corporate travel agency: 5 years (Required)
Work Location: Remote
Inside Sales Representative with Social Media Focus
We are seeking a motivated and dynamic Inside Sales Representative who also has a passion for social media management. In this role, you will be responsible for driving sales through outbound and inbound customer interactions while leveraging social media platforms to build brand awareness, engage with prospects, and generate leads. The ideal candidate will possess strong communication skills, a results-driven mindset, and the ability to create engaging content across various social media channels.
Job Type: Full-time
Work Location: Remote
Key Responsibilities:
Inside Sales Responsibilities:
- Generate new business opportunities through proactive outbound calls, emails, and other forms of communication.
- Qualify and nurture leads, building relationships with potential clients through regular follow-ups.
- Present and promote company products/services to prospective customers.
- Close sales by effectively negotiating terms and pricing with clients.
- Maintain accurate records of customer interactions and sales activities within CRM software.
- Collaborate with the sales team to achieve overall revenue goals and business objectives.
- Stay up-to-date on product knowledge and market trends to effectively respond to customer inquiries.
Social Media Responsibilities:
- Create, curate, and schedule engaging content for company social media channels (e.g., LinkedIn, Facebook, Instagram, Twitter, etc.).
- Develop and execute social media campaigns to increase brand visibility, engagement, and lead generation.
- Monitor social media platforms for customer inquiries, comments, and messages, responding promptly and professionally.
- Collaborate with marketing and sales teams to align social media strategy with overall business goals.
- Analyze social media metrics and adjust strategies to optimize performance.
- Stay updated on the latest social media trends and best practices to enhance brand presence.
Qualifications:
- Proven experience in inside sales, with a demonstrated ability to meet or exceed sales targets.
- Strong understanding of social media platforms, trends, and strategies.
- Excellent written and verbal communication skills.
- Comfortable using CRM systems and social media management tools (Zoominfo, engage etc.)
- Ability to work independently and as part of a team.
- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.
- Creative thinker with the ability to develop engaging content for diverse audiences.
- A positive, results-oriented attitude with a strong focus on customer satisfaction.
Preferred Skills:
- Experience with content creation tools (e.g., Canva, Adobe Spark, etc.).
- Familiarity with email marketing platforms (e.g., Zoominfo Engage, Constant Contact).
- Knowledge of SEO and digital marketing best practices.
Benefits:
- Competitive salary with performance-based bonuses.
- Health, dental, and vision insurance.
- Travel related perks
- Professional development opportunities.
- Flexible working hours and remote work options.
- Collaborative, dynamic work environment.
If you're an enthusiastic sales professional with a flair for social media, we encourage you to apply and join our growing team!
To Apply: Please submit your resume and a brief cover letter detailing your experience in inside sales and social media management.